Baggu Return & Refund Policy
Return and Exchange Eligibility
At Baggu, you have 30 days from the date of purchase to return full-priced items. Returns are accepted only if the items are unused, unwashed, and in their original packaging with all tags attached. Apparel items must be unworn. Products showing signs of use beyond trying them on cannot be returned.
All sale items, including items from sale collections and promotional events, are final sale and cannot be returned, exchanged, or refunded under any circumstances.
Starting a Return or Exchange
- Begin your return or exchange by contacting Baggu through the contact page on our website. Please do not send any items before getting further instructions, as this may delay your refund or exchange.
- Prepare your item according to the eligibility criteria and the instructions provided.
- For exchanges, we will assist you in selecting a replacement once the returned item is received and inspected.
Return Shipping and Restocking Fee
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
If you mail your return, a $4.95 restocking fee will be deducted from your refund. This fee does not apply if you return items in person at a Baggu physical store, or if your return is processed as an exchange or store credit. Returning items in person is the fastest way to avoid the restocking fee and speed up processing.
Refund Processing
After we receive your return and confirm it meets our condition requirements, your refund will be issued to the original payment method. Please allow 5-10 business days for Baggu to process your refund once the item is inspected.
Price Adjustment Courtesy
If a full-priced item you purchased goes on sale within 7 days of purchase, Baggu offers a one-time price adjustment. The difference will be refunded to your original payment method. This courtesy applies once per item and is not automatic or recurring.
Order Cancellation
You may request to cancel your order within 24 hours of placing it. Contact Baggu promptly through the store contact page to submit your cancellation request.
Need Assistance?
For help with returns, exchanges, cancellations, or other order-related questions, please contact Baggu via our contact page or email boqikmax@gmail.com. We are committed to ensuring your satisfaction and look forward to assisting you.